Shipping policy
This policy explains how Beautilox processes and delivers orders placed through our website.
For shipping questions, contact charlotte@beautilox.co.uk.
Order processing
Orders are processed on working days, Monday to Friday, excluding UK bank holidays.
Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.
Orders placed during weekends, bank holidays or particularly busy periods may require additional processing time.
Delivery options and charges
Available delivery methods, estimated times and charges will be displayed at checkout before payment.
Delivery estimates begin once your order has been dispatched. They are provided as guidance and cannot always be guaranteed, as delays may occur outside our control.
Delivery address
Please check that your delivery name, address and postcode are correct before placing your order.
If you notice an error, contact charlotte@beautilox.co.uk as soon as possible. We will try to update the details, but changes cannot be guaranteed once an order has entered processing or been dispatched.
Beautilox is not responsible for delays caused by incorrect or incomplete delivery information supplied at checkout.
Tracking your order
Where tracking is available, the details will be included in your dispatch confirmation email.
Please allow time for the carrier’s tracking system to update after receiving the dispatch notification.
Delayed or missing orders
If your order has not arrived within the estimated delivery period, please:
- Check your tracking information
- Check for a delivery card or message from the carrier
- Ask other members of your household or neighbours whether they accepted the parcel
- Contact charlotte@beautilox.co.uk with your order number
We will review the delivery and contact the carrier where necessary. Your statutory rights are not affected.
Damaged parcels or products
Please inspect your order when it arrives.
If the parcel or any product is damaged, contact charlotte@beautilox.co.uk as soon as possible. Include your order number and clear photographs of the product, its packaging and the outer parcel.
Please keep all packaging until we have reviewed the issue.
Split deliveries
Orders containing multiple products may occasionally arrive in separate parcels. If this happens, you may receive more than one dispatch notification or tracking number.
Refused and undeliverable parcels
If a parcel is refused, uncollected or returned because the delivery information provided was incorrect or incomplete, please contact us.
Where legally permitted, the cost of sending the order again may be charged. Any refund due will be handled in accordance with our Returns and Refunds Policy.
Trade orders
Larger trade orders may require different delivery arrangements, lead times or charges.
Where applicable, these details will be confirmed before the order is completed. For help with a trade delivery, email charlotte@beautilox.co.uk.
Contact us
For help with an order or delivery, contact:
Email: charlotte@beautilox.co.uk